FAQ

Frequently Asked Questions (FAQ)

1. Do you offer international shipping?
Yes, we ship to the following countries:
Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore.

2. Do you offer free shipping?
Yes! We offer free shipping on orders over $50. This applies to all eligible orders shipped to the countries listed above.

3. How can I contact you?
You can reach us via email at kenneththarvey@furrealfinds.com for any inquiries or concerns. Alternatively, you can visit our "Contact Us" page for more details.

4. How long will it take to receive my order?
Shipping times vary depending on the destination. Once your order has been processed, we will send you a tracking number, so you can keep an eye on its progress. Delivery typically takes between 5 to 10 business days, depending on the country. 

5. Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number to monitor your shipment's status.

6. Can I change my order after it’s been placed?
Once an order is placed, we begin processing it immediately. If you need to make changes, please reach out to us as soon as possible at kenneththarvey@furrealfinds.com and we'll do our best to accommodate your request.

7. Is my payment secure?
Absolutely! We use secure payment gateways to protect your payment information. Your transaction is fully encrypted for your safety and privacy. 

8. Do you accept returns or exchanges?
Yes, we have a 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange